The Office of the Inspector General (OIG) for the Social Security Administration (SSA) addressed SSA’s anti-fraud training in its Congressional Response Report dated September, 2015. This was a follow-up report to OIG’s original report in 2014 which surveyed SSA’s anti-fraud training initiatives.
In 2014, OIG worked with SSA to develop and implement mandatory, standardized anti-fraud training for all SSA and DDS (Disability Determination Services administered by the separate states) employees. This includes a certification at the Deputy Commissioner level for each component of mandatory anti-fraud training that employees complete.
The anti-fraud training initiatives include Learning Management System, employees with disabilities software, video on demand, and interactive video teletraining equipment. But, SSA failed to have the training outlets track all employee attendance for those participating in anti-fraud training. This report found that less than 1/4 of SSA and DDS employees had completed the required anti-fraud training.
The training itself is composed of a 30 minute session covering basis fraud patterns and indicators with reporting procedures. SSA provides monthly reminders for staff which include fraud awareness and reporting instructions as part of its “Think Twice First” campaign.
Unfortunately, SSA did not undertake any baseline metrics, making determination of anti-fraud training improvement impossible. Therefore, SSA has insulated itself from any criticism concerning whether it has met its goals concerning its fraud awareness education efforts.